Refund policy

Thank you for shopping with LUS Collection. We want you to love your purchase. Please read our return and refund policy below:

Returns

 

• We accept returns within 14 days of delivery.

• Items must be unworn, unused, and in their original packaging with tags attached.

• Final sale items (such as clearance or discounted products) cannot be returned.

 

Exchanges

 

• If you need to exchange an item for a different size or color, please contact us within the return period.

• Exchanges are subject to product availability.

 

Refunds

 

• Once we receive and inspect your return, we will notify you of approval or rejection.

• Approved refunds will be issued to your original payment method within 5–10 business days.

• Shipping costs are non-refundable.

 

Return Shipping

 

• Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.